Contacting Customer Support During the Covid-19 Outbreak
Due to the current coronavirus outbreak and recent government advice Domus support will be self isolating over the coming weeks however we are still available on support@domus.net and we will also be monitoring the answerphones during normal working hours. Domus Software will still be running as normal with no interruptions to service.
On behalf of the Domus staff we wish you all the best during these uncertain times.
Edit Your Email Notification Templates
20 February 2020
We have now added in the capability to edit your confirmation email templates from within the admin section in Domus. Confirmation emails can be sent out automatically when you save a viewing, valuation or appointment from your Domus diary. This is particularly useful if you want to change the general wording or if you wish to use our new confirmation email branding product.
How Emails Are Sent From Domus
24 October 2018
Domus allows companies to send millions of emails to their customers which is a significant undertaking, and one that we take seriously. Recently we changed the mechanism by which we send event notifications and match emails.
Summary
Email systems are getting more and more restrictive on the email that they will accept from Software as a Service (Saas) suppliers like us that send out lots of emails on behalf of our clients. We used to send out emails as if you yourself had sent them, but this makes us more and more liable to have our mail server blacklisted as they think we are 'faking' your email address.
In addition, not all of our customers are managing their email addresses well so they leave in addresses even though they never work. Every 'bounced' email affects our sending email reputation and makes it more likely that we will get blacklisted.
In order to mitigate the above effects we have made two changes to the way that we send Match Emails and Event Notifications:
- Emails are sent from the address messaging-service@domus.net
- We capture and monitor all bounced emails on your behalf and if they are deemed invalid we mark the customer record so that no more emails can be sent to that address.
If you wish to know more about this in detail, please read the full article below. Be warned - this is a fairly technical topic so take a deep breath.
http://www.domus.net/help/question?helpQuestionID=200
