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Contacting Customer Support During the Covid-19 Outbreak

Due to the current coronavirus outbreak and recent government advice Domus support will be self isolating over the coming weeks however we are still available on support@domus.net and we will also be monitoring the answerphones during normal working hours. Domus Software will still be running as normal with no interruptions to service.

On behalf of the Domus staff we wish you all the best during these uncertain times.

Edit Your Email Notification Templates

20 February 2020

We have now added in the capability to edit your confirmation email templates from within the admin section in Domus. Confirmation emails can be sent out automatically when you save a viewing, valuation or appointment from your Domus diary. This is particularly useful if you want to change the general wording or if you wish to use our new confirmation email branding product.

How Emails Are Sent From Domus

24 October 2018

Domus allows companies to send millions of emails to their customers which is a significant undertaking, and one that we take seriously. Recently we changed the mechanism by which we send event notifications and match emails.

Summary

Email systems are getting more and more restrictive on the email that they will accept from Software as a Service (Saas) suppliers like us that send out lots of emails on behalf of our clients.  We used to send out emails as if you yourself had sent them, but this makes us more and more liable to have our mail server blacklisted as they think we are 'faking' your email address. 

In addition, not all of our customers are managing their email addresses well so they leave in addresses even though they never work.  Every 'bounced' email affects our sending email reputation and makes it more likely that we will get blacklisted.

In order to mitigate the above effects we have made two changes to the way that we send Match Emails and Event Notifications:

• Emails are sent from the address messaging-service@domus.net
• We capture and monitor all bounced emails on your behalf and if they are deemed invalid we mark the customer record so that no more emails can be sent to that address.

If you wish to know more about this in detail, please read the full article below. Be warned - this is a fairly technical topic so take a deep breath.

http://www.domus.net/help/question?helpQuestionID=200

GDPR Updates

26 April 2018

Contact Consent Added to Customer Records

We have now added contact consent tick boxes to customer records, you can edit these within the edit customer screen.

These will also automatically update when website registrations come in if your website is hosted by us and you get us to add this functionality (details further down).

Email Campaign to Gather Customer Contact Consent

We have added a template to your email campaigns folder that you can send out to all your customers using our email campaigns facility (you will need manager access to do this).

This email campaign will send out a link that your customers can click through to where they can update their contact permissions, this will automatically update on their customer records.

You can customise the text on the template within admin > templates > email campaigns but please do not edit the link as this needs to stay the same to work. The link also merges the correct customer information when the campaign sends.

We would recommend doing this as soon as possible to give your customers a good amount of time to opt in to the types of correspondence they are happy with.

View tutorial on setting up email campaigns.

Please note that this is our first phase of GDPR changes to the system, we will keep everyone up to date when the next phase of changes are added.

Contact Consent Tick Boxes Added to Your Website

If you have a website hosted by us we can add contact consent tick boxes to your customer registration and valuation forms.

This means it will automatically set the contact permissions when the customer submits the forms as opposed to having to manually change these yourself.

If you would like this added on your website please email support@domus.net for a quote.

Save Time and Money with Our New Features

22 August 2017

Manage Repairs and Maintenance

We have added some great new features to help you manage letting repairs and maintenance:

• Tenants can now report property repairs online from your website
• Property Issues are categorised to help you organise the repair
• You will be notified by email of new property issues.
• Issues get linked to a property and there's a new Issues list in Letting
• Tenants get their own client login account so they can view updates on the issue

Client Login Updates

We have updated the client login app with new sections for each type of customer:

• Buyers - book viewings online, see viewing updates
• Tenants - report issues online, see issue updates
• Sellers - details of viewing, properties, offers and sales
• Landlords - details of viewings, properties, tenancies and statements

To see the new client login features, go to Manage Online Account from the customer page.

Our client login app can also be completely white-labelled to match your corporate branding - full details in side panel.

Client Login is only available in Domus Pro. To upgrade your account, go to Admin, Upgrade to Domus Pro.

Find Out More

If you'd like to find out more and see an example, call 0330 445 0145 or e-mail support@domus.net. You can also order it directly from the Shop.

Anti-Money Laundering (AML) Checks

6 July 2017

Our instant AML Check allows you to verify the identity of an individual and helps you comply with the latest Anti-Money Laundering (AML) regulations.

The report includes checks across many different sources which makes it more thorough than manual ID checking.

Our AML Checks are sourced directly from Equifax and were developed with the guidance of the Joint Money Laundering Steering Group (JMLSG).

Find Out More

You can find out more, see a video and example reports in the Anti-Money Laundering (AML) Checks panel on the Sales page.

Most Requested Features Update

15 December 2016

We have updated the system with the following new features which were high up the list of feature requests:

1. You can now switch a property from a Sale to a Let (and vice versa) from the Property Summary page. When you switch a property, it will be taken off the market so that you can make all the necessary changes and then put it back on the market when you are ready
2. Properties can be archived and restored from the Property Summary page. Archiving a property will automatically take it off the market and archived properties will no longer appear in property lists
3. You can now find a list of archived properties or customers by using the search box at the top of Domus. Run a search as normal, and then when the results appear there is now a radio button that allows you to search for only Archived or only Active customers/properties.
4. Photos can now be reordered using drag and drop - click on the Reorder button in the Property Images tab
5. We have increased the session timeout (automatic signout) from 60 to 120 minutes

Please add your comment in the Community forum if you have any feedback about this update.

Bring Your Tenant Referencing In-house

28 November 2016

The government has announced that they will be banning letting agents from charging fees to tenants.

It's time to think about how to make your business more profitable.

For example, why pay a referencing firm to reference your tenants when you can do it all in-house? We have recently released a number of features to help you do this including Tenancy Applications, Credit Reports and Identity Checks.

Tenancy Applications

Tenancy Applications allow you to assess the tenants in one simple view (see the screenshot above) which includes employment details, rent affordability and a credit report summary for each tenant.

You can easily manage your pending and completed applications by using the Applications list which you can find under the Letting tab.

Tenant Credit Report and Identity Check

Our Credit Reports and Identity Checks cost just £6.00, a huge saving on outsourced referencing companies. They allow you to check a tenant's credit history and validate their identity in seconds.

The reports include:

• Credit Score
• Identity and Residency Checks
• Electoral Roll Checks
• Alerts, Aliases and Financial Associates
• Bankruptcy and Insolvency Checks
• County Court Judgements
• Checks on Previous Addresses

The data is sourced directly from the credit agency Equifax so you know you can trust it.

It's easy to start using these features straightaway, just look for Applications and Tenant References under the Letting tab.

Verify Your Customers in Seconds

10 August 2016

We have just released several new features to allow you to quickly and conveniently verify your customers.

Anti-Money Laundering (AML) Checks

An AML Check helps you comply with the latest Anti-Money Laundering (AML) regulations.

The report includes checks across many different sources which makes it more thorough than manual ID checking.

Our AML Checks were developed with the guidance of the Joint Money Laundering Steering Group (JMLSG) and allow you to validate the identity of an individual in around 3 seconds.

Credit Report and Identity Check

A Credit Report and Identity Check allows you to check a tenant's credit history and validate their identity in seconds.

You can use the report to quickly make a recommendation to the landlord or obtain further information and/or guarantors if required.

Find Out More

You can find out more and see example reports in the Verify Your Customer panel on the Sales and Letting pages.